Re: Refund

[RAKeup@aol.com]

Sorry,
 
This was not to go to aisdiscuss!
 
Bob
 
 
In a message dated 5/21/2012 8:10:58 A.M. Eastern Daylight Time,  
RAKeup@aol.com writes:

Morning,
 
Hope you had and exciting and informative and fun trip to Italy.
 
Many thanks for opening your lovely gardens to all of us and co-chairing  
the convention.
 
Suspect it will be a long time before your group hosts another !  :-) 
 
We rented a car and stayed on for a few  days to visited the area  and 
returned home broke and exhausted, so we must have had a great  time!
 
 
I'm writing you on a problem I have. I apparently goofed on one of the  
April issues  ads. Have worked out an acceptable resolution for the  growers ad 
to appear in next years  issue.
 
We need to issue a refund to him for this year. This is the first time  
this has happened and I feel terrible  about it. I have made an offer to  him 
to run double  his ad next year for the same price. He has accepted  my 
apologies and offer ( see below).
 
What do I need to do to get a refund to him?
 
Best regards, Bob
 
   
Hello Bob,
    Thank you for your attention to this  matter.  I will look forward to a 
full color page ad, at the cost  of  $200 for a half color page ad, in the 
2013 April issue of the  AIS bulletin. I will be awaiting the $200 refund 
for this years ad and the  return of the ad hardcopy. 
    Please understand, I have no hard feelings  over the situation at hand 
and I am very pleased that we were able to come to  an amiable solution. I 
wish you the best in your future work with the AIS.  Thank you, again.
                                                                            
        Sincerely,
                                                                            
      George Hilton
 
 
In a message dated 5/7/2012 11:15:59 P.M. Eastern Daylight Time,  
RAKeup@aol.com writes:

Evening  Hiton,
 
I'm sorry I wasn't able to respond to your originals messages ,  including 
phone call, as we were out of town for two week when you were  trying to 
reach me and we had many  things pressing when we  returned.
 
I will return your hard copy and request the Treasure , who is out of  
town, to issue a refund.
 
As far as offering you a full page next year, that is ok if that  is your 
preference.
 
I recognize the next issue is not as "prime" time , but several growers  
are using it as that issue is not as "crowded" as the April Issue and they  
feel they get more exposure.

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