Refund

[RAKeup@aol.com]

Morning,
 
Hope you had and exciting and informative and fun trip to Italy.
 
Many thanks for opening your lovely gardens to all of us and co-chairing  
the convention.
 
Suspect it will be a long time before your group hosts another !  :-) 
 
We rented a car and stayed on for a few  days to visited the area and  
returned home broke and exhausted, so we must have had a great  time!
 
 
I'm writing you on a problem I have. I apparently goofed on one of the  
April issues  ads. Have worked out an acceptable resolution for the growers  ad 
to appear in next years  issue.
 
We need to issue a refund to him for this year. This is the first time this 
 has happened and I feel terrible  about it. I have made an offer to him to 
 run double  his ad next year for the same price. He has accepted my  
apologies and offer ( see below).
 
What do I need to do to get a refund to him?
 
Best regards, Bob
 
   
Hello Bob,
    Thank you for your attention to this matter.   I will look forward to a 
full color page ad, at the cost of  $200 for  a half color page ad, in the 
2013 April issue of the AIS bulletin. I will be  awaiting the $200 refund 
for this years ad and the return of the ad hardcopy. 
    Please understand, I have no hard feelings  over the situation at hand 
and I am very pleased that we were able to come to an  amiable solution. I 
wish you the best in your future work with the AIS. Thank  you, again.
                                                                            
        Sincerely,
                                                                            
      George Hilton
 
 
In a message dated 5/7/2012 11:15:59 P.M. Eastern Daylight Time,  
RAKeup@aol.com writes:

Evening  Hiton,
 
I'm sorry I wasn't able to respond to your originals messages , including  
phone call, as we were out of town for two week when you were trying to 
reach  me and we had many  things pressing when we returned.
 
I will return your hard copy and request the Treasure , who is out of  
town, to issue a refund.
 
As far as offering you a full page next year, that is ok if that is  your 
preference.
 
I recognize the next issue is not as "prime" time , but several growers  
are using it as that issue is not as "crowded" as the April Issue and they  
feel they get more exposure.

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