Re: Refund

Morning,

Hope you had and exciting and informative and fun trip to Italy.

Many thanks for opening your lovely gardens to all of us and co-chairing the convention.

Suspect it will be a long time before your group hosts another ! :-)

We rented a car and stayed on for a few days to visited the area and returned home broke and exhausted, so we must have had a great time!

I'm writing you on a problem I have. I apparently goofed on one of the April issues ads. Have worked out an acceptable resolution for the growers ad to appear in next years issue.

We need to issue a refund to him for this year. This is the first time this has happened and I feel terrible about it. I have made an offer to him to run double his ad next year for the same price. He has accepted my apologies and offer ( see below).

What do I need to do to get a refund to him?

Best regards, Bob

Hello Bob,

Thank you for your attention to this matter. I will look forward to a full color page ad, at the cost of $200 for a half color page ad, in the 2013 April issue of the AIS bulletin. I will be awaiting the $200 refund for this years ad and the return of the ad hardcopy.

Please understand, I have no hard feelings over the situation at hand and I am very pleased that we were able to come to an amiable solution. I wish you the best in your future work with the AIS. Thank you, again.

Sincerely,

George Hilton

In a message dated 5/7/2012 11:15:59 P.M. Eastern Daylight Time, RAKeup@aol.com writes:

Evening Hiton,

I'm sorry I wasn't able to respond to your originals messages , including phone call, as we were out of town for two week when you were trying to reach me and we had many things pressing when we returned.

I will return your hard copy and request the Treasure , who is out of town, to issue a refund.

As far as offering you a full page next year, that is ok if that is your preference.

I recognize the next issue is not as "prime" time , but several growers are using it as that issue is not as "crowded" as the April Issue and they feel they get more exposure.