Re: Bulletin Damage

[John Jones <jijones@usjoneses.com>]

That could simply mean that your local post office received it damaged, not necessarily the first PO to receive it.


John
__________________ 
John and Joanne Jones
Registrar-Recorders, American Iris Society
aisregistrar@irises.org

John Jones, Chairman, Electronic Services Committee
aiselectronicsvcs@irises.org

35572 Linda Drive
Fremont, CA 94536





On Jun 4, 2013, at 11:40 AM, Susan Boyce wrote:

> Hi all,
> 
>   So how is this for timing?  I got my April/May bulletin in the mail today.
> It arrived in a white envelope via the post office with a "Received Damaged"
> sticker on the envelope.  Yep, about 14 pages were almost ripped in half and
> the rest of the bulletin was bent in half.  If the post office received it
> damaged, then is the printer and/or the mailer damaging the bulletin before it
> is mailed?
> 
>   We used to mail the bulletin in a shrink wrap, so I wonder why we now are
> unable to afford doing it again?
> 
>   Just a thought to ponder.
> 
> Susan Boyce
> 
> 
> 
> PS. Tom, I need a new copy of the April/May bulletin.
> 
> 
> 
> 
> 
> 
>> Date: Tue, 4 Jun 2013 07:54:03 -0700
>> From: hgriffie18@yahoo.com
>> Subject: Re: [AISdiscuss] Bulletin Damage
>> To: aisdiscuss@aisboard.org
>> 
>> I am in agreement with Kelly. I have received damaged copies in the past
> and
>> never complained to anyone in AIS. I have not recently received a damaged
>> copy, but I know how frustrating it can be. We owe our members a quality
>> product and I don't see any improvement in the Postal Service handling of
> the
>> Bulletin. I think we have to go to a shrink-wrapped product. I don't like
>> spending extra money, but it is necessary in this case.
>> 
>> Hal Griffie
>> ________________________________
>> From: John Jones <jijones@usjoneses.com>
>> To:
>> aisdiscuss@aisboard.org
>> Sent: Tuesday, June 4, 2013 12:44 AM
>> Subject: Re:
>> [AISdiscuss] Bulletin Damage
>> 
>> 
>> For a cost that appears to be less that $2000
>> per year, we should go back to polybagging the bulletin ( for non-foreign
>> members)
>> 
>> Thanks
>> 
>> John
>> __________________
>> John and Joanne Jones
>> Registrar-Recorders, American Iris Society
>> aisregistrar@irises.org
>> 
>> John
>> Jones, Chairman, Electronic Services Committee
>> aiselectronicsvcs@irises.org
>> 35572 Linda Drive
>> Fremont, CA 94536
>> 
>> 
>> 
>> 
>> 
>> On Jun 3, 2013, at 7:34 PM, Kelly D.
>> Norris wrote:
>> 
>>> I agree entirely with what Anner writes below. The solutions
>> offered,
>>> however well-intended, don't scale with the process of producing
>> ~3,500
>>> copies of a magazine on a digital, short-run press. Rest assured
>> that at
>>> least from the several members I've heard from (and I've heard ears
>> full),
>>> they've contacted the USPS, attempted to come at some local solution
>> without
>>> avail. Bless the postal system, but it isn't perfect or entirely
>> known for
>>> excellent customer service.
>>> 
>>> Which brings me to a refrain in
>> support of what Anner writes below (and a
>>> belief I've long held)....the
>> issue of delivering a quality, quarterly
>>> magazine is integral to our
>> membership pitch. Without an intact, readable
>>> product which most members
>> view as their primary investment in AIS, we don't
>>> have much of a chance at
>> cultivating loyalty and rapport with the many
>>> thousands of people that most
>> of us will never meet.
>>> 
>>> As for the request for data, here it is
>> (unchanged since the last time I
>>> quoted it prior to the fall 2012 board
>> meeting):
>>> 
>>> Polybagging (domestic only, since internationals are already in
>> envelopes):
>>> $470.10/issue (~$0.15/copy or 6% of total cost/issue)
>>> 
>> Envelopes: $713.04/issue (~$0.23/copy)
>>> 
>>> Note that polybagging is cheaper
>> than envelopes and offers the obvious
>>> benefit of getting to see the cover in
>> the mail instead of having it
>>> disguised in brown wrapping. Bear in mind
>> this key point--our recent
>>> conversion to digital proofing (after working
>> very carefully with the press
>>> representative over the years to finesse color
>> accuracy) offers a potential
>>> source of savings. EPSON proofing has been a
>> ~$480 expense per issue, a
>>> holdover tradition from our previous vendor where
>> essentially every page (in
>>> 4-part press forms) is checked by the editor's
>> own eyes. This was something
>>> Terry took very seriously and something I felt
>> similarly about. I opted to
>>> maintain that ala carte service as part of our
>> contract with Sundance from
>>> the beginning to ensure a color-accurate product
>> for our membership. Recent
>>> advances in Sundance's proofing services and my
>> access to fully calibrated
>>> monitors have allowed us to transition to full
>> digital proofing with the
>>> April/May issue (we beta-tested it in
>> January/February).
>>> 
>>> I rue the day I ever offered as an option the
>> removal of the polybag when we
>>> transitioned to Sundance Press. I had no
>> idea it would have such a blinding
>>> effect on delivering a truly satisfying
>> customer experience for members we
>>> already can't seem to keep in good
>> supply.
>>> 
>>> --kdn
>>> 
>>> Horticulturally,
>>> 
>>> Kelly D. Norris
>>> Horticulture
>> Manager, Greater Des Moines Botanical Garden
>>> (www.dmbotanicalgarden.com)
>>> 
>> Unabashedly passionate plantsman (www.kellydnorris.com)
>>> 
>>> -----Original
>> Message-----
>>> From: owner-aisdiscuss@aisboard.org
>> [mailto:owner-aisdiscuss@aisboard.org]
>>> On Behalf Of John Jones
>>> Sent:
>> Monday, June 03, 2013 8:40 PM
>>> To: aisdiscuss@aisboard.org
>>> Subject:
>> [AISdiscuss] Bulletin Damage
>>> 
>>> Anner Whitehead sends:
>>> 
>>> Greetings.
>>> 
>>> 
>> In response to Mr. Killingsworth's request for information concerning those
>>> 
>> members who received battered copies of Irises, please know that I used to
>>> 
>> be one.
>>> 
>>> I received copies damaged to a greater or lesser degree from the
>> time the
>>> wrap was removed -- without exception-- until I abandoned the print
>> journal
>>> altogether, and renewed only as an AIS electronic member. I would
>> probably
>>> have held two memberships had this not been so egregious a problem,
>> but,
>>> while patient supportive of the traditional printed word, I have my
>> limits.
>>> 
>>> Know, too, that this household subscribes to several magazines,
>> some of
>>> similar dimensions to Irises, and with slick covers, and none
>> consistently
>>> arrives battered.
>>> 
>>> It seems to me that if the Sections can
>> somehow manage to send their
>>> journals with adequate protection, then so can
>> the AIS.
>>> 
>>> In fact, I think that if you continue to solicit monetary dues
>> on the
>>> promise that the member shall receive this organ, you have a duty to
>> make a
>>> reasonable effort to get it to the membership in "merchantable"
>> condition.
>>> 
>>> I think some of the ideas proposed here for addressing the
>> problem are
>>> farcically over-elaborated and unlikely to effect amelioration
>> of the
>>> situation in our lifetimes.
>>> 
>>> Incidentally, I'm enjoying my
>> electronic membership. Read a fine article
>>> about CedricSir Morris the other
>> day over breakfast. I'd wanted to read it
>>> for years. That Cedric, he was a
>> real humdinger! Thanks for the Bulletin
>>> files!
>>> 
>>> Cordially,
>>> 
>>> Anner M.
>> Whitehead
>>> 
>>> 
>>> 
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