RE: Bulletin Damage

[Susan Boyce <irisgal@hotmail.com>]

Hi all,

   So how is this for timing?  I got my April/May bulletin in the mail today.
It arrived in a white envelope via the post office with a "Received Damaged"
sticker on the envelope.  Yep, about 14 pages were almost ripped in half and
the rest of the bulletin was bent in half.  If the post office received it
damaged, then is the printer and/or the mailer damaging the bulletin before it
is mailed?

   We used to mail the bulletin in a shrink wrap, so I wonder why we now are
unable to afford doing it again?

   Just a thought to ponder.

Susan Boyce



PS. Tom, I need a new copy of the April/May bulletin.






> Date: Tue, 4 Jun 2013 07:54:03 -0700
> From: hgriffie18@yahoo.com
> Subject: Re: [AISdiscuss] Bulletin Damage
> To: aisdiscuss@aisboard.org
>
> I am in agreement with Kelly. I have received damaged copies in the past
and
> never complained to anyone in AIS. I have not recently received a damaged
> copy, but I know how frustrating it can be. We owe our members a quality
> product and I don't see any improvement in the Postal Service handling of
the
> Bulletin. I think we have to go to a shrink-wrapped product. I don't like
> spending extra money, but it is necessary in this case.
>
> Hal Griffie
> ________________________________
> From: John Jones <jijones@usjoneses.com>
> To:
> aisdiscuss@aisboard.org
> Sent: Tuesday, June 4, 2013 12:44 AM
> Subject: Re:
> [AISdiscuss] Bulletin Damage
>
>
> For a cost that appears to be less that $2000
> per year, we should go back to polybagging the bulletin ( for non-foreign
> members)
>
> Thanks
>
> John
> __________________
> John and Joanne Jones
> Registrar-Recorders, American Iris Society
> aisregistrar@irises.org
>
> John
> Jones, Chairman, Electronic Services Committee
> aiselectronicsvcs@irises.org
> 35572 Linda Drive
> Fremont, CA 94536
>
>
>
>
>
> On Jun 3, 2013, at 7:34 PM, Kelly D.
> Norris wrote:
>
> > I agree entirely with what Anner writes below. The solutions
> offered,
> > however well-intended, don't scale with the process of producing
> ~3,500
> > copies of a magazine on a digital, short-run press. Rest assured
> that at
> > least from the several members I've heard from (and I've heard ears
> full),
> > they've contacted the USPS, attempted to come at some local solution
> without
> > avail. Bless the postal system, but it isn't perfect or entirely
> known for
> > excellent customer service.
> >
> > Which brings me to a refrain in
> support of what Anner writes below (and a
> > belief I've long held)....the
> issue of delivering a quality, quarterly
> > magazine is integral to our
> membership pitch. Without an intact, readable
> > product which most members
> view as their primary investment in AIS, we don't
> > have much of a chance at
> cultivating loyalty and rapport with the many
> > thousands of people that most
> of us will never meet.
> >
> > As for the request for data, here it is
> (unchanged since the last time I
> > quoted it prior to the fall 2012 board
> meeting):
> >
> > Polybagging (domestic only, since internationals are already in
> envelopes):
> > $470.10/issue (~$0.15/copy or 6% of total cost/issue)
> >
> Envelopes: $713.04/issue (~$0.23/copy)
> >
> > Note that polybagging is cheaper
> than envelopes and offers the obvious
> > benefit of getting to see the cover in
> the mail instead of having it
> > disguised in brown wrapping. Bear in mind
> this key point--our recent
> > conversion to digital proofing (after working
> very carefully with the press
> > representative over the years to finesse color
> accuracy) offers a potential
> > source of savings. EPSON proofing has been a
> ~$480 expense per issue, a
> > holdover tradition from our previous vendor where
> essentially every page (in
> > 4-part press forms) is checked by the editor's
> own eyes. This was something
> > Terry took very seriously and something I felt
> similarly about. I opted to
> > maintain that ala carte service as part of our
> contract with Sundance from
> > the beginning to ensure a color-accurate product
> for our membership. Recent
> > advances in Sundance's proofing services and my
> access to fully calibrated
> > monitors have allowed us to transition to full
> digital proofing with the
> > April/May issue (we beta-tested it in
> January/February).
> >
> > I rue the day I ever offered as an option the
> removal of the polybag when we
> > transitioned to Sundance Press. I had no
> idea it would have such a blinding
> > effect on delivering a truly satisfying
> customer experience for members we
> > already can't seem to keep in good
> supply.
> >
> > --kdn
> >
> > Horticulturally,
> >
> > Kelly D. Norris
> > Horticulture
> Manager, Greater Des Moines Botanical Garden
> > (www.dmbotanicalgarden.com)
> >
> Unabashedly passionate plantsman (www.kellydnorris.com)
> >
> > -----Original
> Message-----
> > From: owner-aisdiscuss@aisboard.org
> [mailto:owner-aisdiscuss@aisboard.org]
> > On Behalf Of John Jones
> > Sent:
> Monday, June 03, 2013 8:40 PM
> > To: aisdiscuss@aisboard.org
> > Subject:
> [AISdiscuss] Bulletin Damage
> >
> > Anner Whitehead sends:
> >
> > Greetings.
> >
> >
> In response to Mr. Killingsworth's request for information concerning those
> >
> members who received battered copies of Irises, please know that I used to
> >
> be one.
> >
> > I received copies damaged to a greater or lesser degree from the
> time the
> > wrap was removed -- without exception-- until I abandoned the print
> journal
> > altogether, and renewed only as an AIS electronic member. I would
> probably
> > have held two memberships had this not been so egregious a problem,
> but,
> > while patient supportive of the traditional printed word, I have my
> limits.
> >
> > Know, too, that this household subscribes to several magazines,
> some of
> > similar dimensions to Irises, and with slick covers, and none
> consistently
> > arrives battered.
> >
> > It seems to me that if the Sections can
> somehow manage to send their
> > journals with adequate protection, then so can
> the AIS.
> >
> > In fact, I think that if you continue to solicit monetary dues
> on the
> > promise that the member shall receive this organ, you have a duty to
> make a
> > reasonable effort to get it to the membership in "merchantable"
> condition.
> >
> > I think some of the ideas proposed here for addressing the
> problem are
> > farcically over-elaborated and unlikely to effect amelioration
> of the
> > situation in our lifetimes.
> >
> > Incidentally, I'm enjoying my
> electronic membership. Read a fine article
> > about CedricSir Morris the other
> day over breakfast. I'd wanted to read it
> > for years. That Cedric, he was a
> real humdinger! Thanks for the Bulletin
> > files!
> >
> > Cordially,
> >
> > Anner M.
> Whitehead
> >
> >
> >
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> >
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> >
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> >
> >
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