RE: "Irises" damaged in mail

[cheryl deaton <region15kids@hotmail.com>]

I receive more than 10 publications each month that are NOT shrink wrapped,
and rarely is there any damage on any of them.  The "Fleur de Lis" is one that
comes quarterly, just like "IRISES", "The Medianite", "Tall Bearded", in
addition to catalogs galore.  I think that we may have a BIG problem with
certain locations, and should look into this before going to the expense of
shrink wrapping.  I have had damaged mail, in fact last year an invitation
arrived so damaged that I did not know what the invitation was for!  If one
area of the country is consistently delivering damaged product then maybe we
need to change the location of the mailing service.
Cheryl

> Date: Mon, 3 Jun 2013 10:37:23 -0500
> From: retmiagt@gmail.com
> To: aisdiscuss@aisboard.org
> Subject: [AISdiscuss] "Irises" damaged in mail
>
> I mail out about 400 copies of the "Fleur de Lis", the quarterly
> publication of SLI.  When I first took over the job some three or four
> years ago I had complaints from the members in Australia and New Zealand
> about the newsletter arriving beaten up.  I started placing all the
> "outside the US" orders in envelopes.  This is an additional cost and
> does take some additional time.  I have never had a complaint from any
> members within the USofA.  The newsletter is mailed from the local PO
> and is mailed without any wrapping or stickers to prevent the newsletter
> from opening during transit.  The outside cover is the mailing medium.
> The Army's way of fixing a problem experienced by a few people was
> always to implement a solution for the entire organization. Needless to
> say those who were not the problem or having problems resented such a
> solution.
> I think we should solicit input from any and all members who have
> received damaged copies of "Irises".  I suggest we then have the
> secretary write a letter to the USPS setting forth the locations that
> have experienced problems and request they take corrective action.
> We could then try to find a solution for those few members experiencing
> problems without solving a non-existent problem for the whole membership.
> My first solution would be to encourage those having continual problems
> with damaged issues to consider electronic membership.  I know this will
> not be a solution to all of them, some simply like to have a hard copy
> of the publication.  They should also file an official complaint at the
> local post office.
> I have no knowledge of who actually applies the addresses and mails
> "Irises" out to the members.  I notice that the "franking" on the back
> indicates that it is mailed from several locations.  I therefore have no
> way of knowing how difficult it would be for the "mailing facility" to
> identify, remove and special treat certain copies.  I suspect it would
> be costly.
>
> Let's solicit more information from the members on this subject.  If it
> is a small percentage, then the current system seems to be working.  If
> more are experiencing the problem and just not previously reporting it,
> then perhaps we need to find a better solution; however, a solution for
> the few, not the entire organization.
>
> Ron Killingsworth
>
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